Complaints
Complaints procedure.
If something is not right, tell us plainly. We will acknowledge it, investigate it and explain the next step.
How to complain
- Email hello@worpra.com with your name, postcode and what has happened.
- We acknowledge the complaint and confirm what information we need.
- We investigate with the relevant survey, design, installer or handover records.
- We respond with the outcome and any proposed remedy.
- If an external escalation route applies, we will explain it in writing.
The external escalation wording should be finalised once Worpra's formal route is confirmed.